Refunds & Cancellation Policy

Cancellation Policy

• 30 or more days before the event: Full refund of all payments made (deposit is non-refundable).
• Less than 30 days before the event: No refund will be issued. All payments are forfeited.

All cancellation requests must be submitted in writing via email to hello@redrockphotobooths.com. The cancellation date is determined by the date the written notice is received.

Deposits

A non-refundable deposit of $199 is required to secure your event date. This deposit is applied toward your total balance. Deposits are non-refundable under all circumstances.

Rescheduling

Date changes may be accommodated subject to availability. You must request a date change in writing at least 14 days before the original event date. One (1) complimentary reschedule is allowed per booking. Additional reschedules may incur a $50 administrative fee.

No-Shows & Late Cancellations

If the Client fails to provide the agreed-upon setup requirements (electrical access, indoor/covered space, 8×8 ft area) and the Company is unable to set up, it will be treated as a cancellation with less than 30 days' notice. No refund will be issued.

Force Majeure

In the event of circumstances beyond either party's control (natural disasters, government orders, severe weather making travel unsafe), both parties will work in good faith to reschedule. If rescheduling is not possible, a full refund (including deposit) will be issued.

Contact

For cancellations or rescheduling requests, email hello@redrockphotobooths.com or call (435) 710-2727. See our full Terms of Service and Privacy Policy.